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Have a question about
Hare Cola - ハレコーラ?

Welcome to the Hare Cola FAQ page! Here, we've compiled a comprehensive list of frequently asked questions to help you learn more about our natural craft cola syrup. Whether you're curious about our ingredients, production process, or how to best enjoy Hare Cola, you'll find detailed answers here. Our FAQ section is designed to provide you with quick and clear information to enhance your experience with our product. If your question isn't covered, please feel free to reach out to us directly for personalized assistance.

  • What Is Hare Cola?
    Hare Cola is a hand-crafted cola syrup made with 100% natural ingredients. At Hare-Cola, we believe in crafting our cola syrup with only the best ingredients. That's why we use all-natural ingredients and never add any chemicals or preservatives. Our syrup is also caffeine-free, so you can enjoy the refreshing taste without the jitters.
  • Is Hare Cola Gluten-Free and Vegan?
    Yes! Hare Cola is completely Gluten-Free and Vegan and made with 100% Natural ingredients and no preservatives.
  • Is Hare Cola Healthy?
    With no added chemicals or preservatives and low in sugar, Hare-Cola is a healthier alternative to other brand sodas on the market.
  • When should you drink Hare Cola?
    Hare Cola can be enjoyed at anytime of the day but it is best suited to accompany your lunchtime meals or evening meals. It is also an incredible tasting mixer for cocktails and mock-tails for your evenings in or out.
  • How Should You Drink Hare Cola?
    Mix our all-natural syrup in a 4 to 1 ratio with soda water, or get adventurous with milk, apple juice, and more. Check our recipe page for inspiring ideas and share your unique concoctions with our instagram community. #harecola_recipes
  • Where Did Hare Cola Originate?
    Every bottle tells a story of passion and craftsmanship. Nestled in the serene mountains of Niigata, we meticulously create our unique cola syrup using the finest natural ingredients. Discover how our love for quality and tradition blends to bring you a refreshing taste experience that stands apart from the rest. Join us on this journey from the heart of nature to your glass.
  • Does Hare Cola contain caffeine?
    No. Hare Cola is completely caffeine-free and suitable for all ages.
  • What are the main ingredients in Hare Cola?
    The main ingredients in Hare Cola are: Beet sugar (domestically produced), lemon, cardamom, cinnamon, clove.
  • Where can you buy Hare Cola?
    You can buy Hare Cola directly from our online store or "Try & Buy" at selected stores, restaurants, cafes, and bars based locally in Nagano and Niigata. We are hoping to expand our reach and supply stores in other areas of Japan. Store Locations https://www.harecola.com/store-locations
  • Can I sell or stock Hare Cola?
    Yes! If you are interested in stocking Hare Cola at your store, restaurant, cafe, or bar please contact us directly on our "Become a Stockist" page. https://www.harecola.com/become-a-stockist
  • How do subscriptions work?
    Products are automatically delivered on your schedule. No obligation, modify or cancel your subscription anytime.
  • Can I cancel my subscription?
    Yes. You can cancel your subscription at anytime. However, you will be charged up until your last subscription date. ie If you cancel your subscription before the end of the 3 month subscription package your cancellation will take affect after the renewal date of the 3 month subscription.
  • Can I subscribe for someone else?
    Yes. You can subscribe for someone else and have your subscription shipped to a different recipients address, however, your payment details will be on records to continue payments of the subscription service until you cancel.
  • What Shipping Methods Are Available?
    Hare Cola offers shipping within 3-5 business days if stock is available with in Japan. We use Yamato Kuro Neko shipping company for all orders. The fee is ¥700 per bottle. Shipping is free for all orders over ¥6,000.
  • I ordered but will not be at home
    Your ordered will be processed and handed over to Yamato Kuro Neko within 1-2 business days if stock is available. If you want to make any changes and delay your delivery (i.e. you forgot you'll be going on holiday tomorrow) send us an email asap! We can't guarantee your order can be sent with a delay so please think before you order :)
  • Do you ship internationally?
    International shipping can be arranged but delivery time cannot be guaranteed. The delivery fee will also be based on your location and will differ from Yamato Kuro Neko's domestic delivery fee. Please contact us at harecola@gmail.com for international delivery inquiries.
  • How Long Will It Take To Get My Package?
    Orders placed on business days before 14:00 will be delivered 3-5 days after. Did you order during the weekend? Then you can expect your package 3-5 days from the next working day ie. Monday. International orders are dependent on the proficiency of service by your local postal service.
  • Can I return products?
    You have 7 days from the shipping date of your order to return your purchase from harecola.com free of charge. You can return your order at our returns address. You only have to present the purchase receipt along with the items you wish to return.
  • Reason for return
    At Hare Cola, we strive to provide our customers with the highest quality products. If you receive a bottle of Hare Cola Syrup that is damaged, spoiled, defective, or out of date, you may return it for a full refund or exchange. To initiate a return, please contact our customer service team within 30 days of purchase. Ensure the product is returned in its original packaging along with your receipt or proof of purchase. Once we receive the returned product, we will process your refund or send a replacement promptly. We appreciate your understanding and cooperation. Please also check our detailed returns policy outlining additional information.
  • How Can I Cancel Or Change My Order?
    Order that have not been processed yet can be changed at any time. To change your order, please send an email to harecola@gmail.com.
  • How Do I Track My Order?
    Once you have placed an order, you will receive an order confirmation in your email. Once your order has been dispatched, you will receive another notification which includes a track and trace link.
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